Shipping policy
Coffee Machine Depot USA Shipping Policy
1. General Information All orders are shipped from our facility located at Los Angeles, CA 90016. We offer a variety of shipping options to meet your needs, and our goal is to process and ship your equipment promptly so it reaches you quickly and in excellent condition.
2. Processing Time Most items are shipped within 7 days or less. However, the exact shipping time can vary depending on the specific item and its availability. We highly recommend contacting our customer service team to confirm the lead times for your particular order.
3. Shipping Methods We use reputable shipping carriers to ensure your order arrives safely. The choice of carrier depends on the size and weight of the equipment, as well as the shipping destination. We offer both standard and expedited shipping options to accommodate your requirements.
4. Shipping Costs Shipping costs are calculated based on the weight and dimensions of the equipment, as well as the destination. These costs will be clearly communicated at the time of checkout. Please note that additional charges may apply for expedited shipping or special handling requirements.
5. Pickup Option For customers local to Los Angeles or those who prefer to collect their orders directly, we offer a pickup option from our facility at 5256 W Washington Blvd, Los Angeles, CA 90016. This service is available during our regular business hours. Please contact our customer service team to schedule your pickup after placing your order.
6. International Shipping Currently, we offer international shipping. Customers are responsible for any customs, duties, or taxes imposed by their respective countries. Please contact our customer service for detailed information and assistance with international orders.
7. Tracking Your Order Once your order is shipped, you will receive a tracking number via email. This number can be used to track your shipment on the carrier’s website. Please keep this information handy to monitor the delivery status of your equipment.
8. Damaged Items and Claims If you receive damaged equipment, it is crucial to report the damage to our customer service team within 24 hours of delivery. Claims reported after this period are not guaranteed to be honored. Coffee Machine Depot USA does not assume responsibility for failures to make notes of damage with the carrier at the time of delivery. We strongly suggest that all equipment be inspected thoroughly prior to acceptance from the carrier.
9. Customer Service For any inquiries regarding shipping times, methods, costs, or international shipping, our customer service team is here to help. You can reach out to us through our website, by email, or by phone. Our team is committed to providing you with accurate information and assistance throughout the shipping process.
Contact Us:
- Phone: (323)592-3303
- Email: admin@cmdepotusa.com
- Business Hours: Monday-Friday, 8am to 5pm PST
We look forward to serving you and ensuring that your commercial coffee equipment arrives promptly and safely. Thank you for choosing us for your business needs.